Fund statement email - no reply email redirect
Currently if a donor presses reply to a fund statement email they received, it will automatically populate the users email who sent out the statements rather than the default email reply to listed in system data and despite it coming from a no-reply@fcsuite.com email address. The user also receives notifications on any emails which have bounced.
It would be great if there was a field where we could either input a email for replies to come to or the system defaults to the the one listed in system data as the person approving the fund statements may not be the person responsible for handling donor queries.
Jennifer Liu
shared this idea
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Joanna Bradley-Reese
commented
I agree with Jennifer Liu above. I sent out the fund statements and even though my name is not supposedly in the email sent to the donor regarding their statements, I am receiving questions and comments regarding the donor statement. The email is directing them to another person and department however I am getting the responses. This is quite annoying.