Enable Address Validation- Remove All CAPS on addresses when using this new feature
When using the new Enable Address Validation feature, the recommended address should not appear in all CAPS. Request this be revised to standard upper and lower case.
Anne Allieri
shared this idea
- 5/12/2025:Profiles: Updated the USPS validation to preserve original address casing instead of forcing all-uppercase formatting. This will validate casing and formatting, but it will not correct a wrong address.
- -Things to Note: If a suggested address field matches the original, the original casing will be retained, assuming the user provided it intentionally. If the suggested value differs, the field will be capitalized appropriately to standardize formatting.
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Melissa Luatua
commented
Really dislike this validation feature that changes addresses into all caps. Now our checks, acknowledgment letters, and envelopes look terrible with the name in mixed case and the address in all caps. How do we fix/standardize quickly?
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Tori Calvert
commented
Thank you very much for the heads up, Julie! We have talked about a workaround to update the all-caps results regularly so we can make use of this tool. I'm glad we didn't move forward with that and then find out it's just a formatting tool.
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Gregg Oosterbaan
commented
While the concept of this was interesting, the implemented functionality doesnt quite get there (see others comments). Would love to see an option to integrate to something like SmartyStreets that does actual validation and uses "proper capitalization" so addresses look nice too.
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Mary La Haie
commented
If the validated address is selected, the address appears in all caps on letters forcing someone to retype the address to the correct format.
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Julie
commented
A heads up on this tool, despite the release notes that say "This integration ensures that addresses are accurate and consistent, helping to maintain cleaner data within the CRM system" the tool does not actually validate to make sure that an address is accurate or correct. A few minutes of testing in our Sandbox yesterday identified that the tool does not catch invalid addresses. We tried two addresses that we know do not exist and the tool just made them all caps and said they were "validated". I reached out to support and they said "the USPS integration runs a validation protocol to change formatting of mailing addresses into a format the USPS observes so collateral like letters and envelopes can easily be mailed. The system assumed the address you've entered is correct and will translate it into USPS validated formatting. It does not however correct an incorrect address."