tribute - multiple donations/notification profile
When receiving multiple gifts for the same tribute and each donor has requested a different person to be notified of their gift, there is no way to tell which person is to be notified of which donor's gift.
Also, when receiving multiple gifts for the same tribute and some donors have requested a person to be notified and others haven't, there is no way to tell which donor has requested a notification of their gift to be sent and which donor has no requested a notification to be sent.
Please provide clarification.
8/2/2023: Tributes: In order to manage tributes more efficiently, a new workflow has been designed for Tributes.
The Tribute list view is now a custom report with the ability to sort each column and have the ability to apply filters, save filtered lists, export, email and load for future use. On the left hand menu, there is also a new Delete Unused menu item. This will allow clients to delete any unused tributes that do not have donations attached to the tribute or if the tribute does not have associated notify information. If the notify address or email information is not completed, the tribute information will move to a non-notify tribute field. This will allow clients to retain the information about the tribute on the donation in a text field.
A status field has been added to tributes. By default, all tributes are now public. The public status will allow for the Tribute to be displayed on the Donation Page. The Private Status will not allow for that tribute to be displayed on the Donation page. To allow for the Public Tributes to be displayed on the the Donation Page, clients will need to enable the Search Public Tributes from the Tributes Settings menu. We have also added the ability to set tributes to public or private using a bulk action. From the Tributes list page, there are two new left hand menu items, Mark Tribute Public and Mark Tribute Private. Using one of those menu items will create a table to mark all or a selection of tributes to public or private.
Additional enhancements to Tributes is the ability to Add Notify. This will provide a quick way to add additional people to notify within the tribute record. From the tribute record in edit mode, there is now the ability to unlink the profiles and/or delete profiles.
Tributes workflow was enhanced similar to the tax receipt workflow. This new workflow can be accessed from the Donations Tribute bucket, and will now have a Tribute Notify left menu option. This will populate the list of tributes and the bulk actions available: print-word or pdf, email, create labels, or envelopes. and mark the tributes as sent from this list. Once the tributes have been marked sent, the information of the person notified and the date will appear in the tributes section of the corresponding donations. To resend a Tribute, clients can clear the tribute from the donation record, add the tribute, and it will then populate back on the List Notify . For performance reasons, we have decided not to populate the count at the top of this Tribute bucket.
To allow for a little more flexibility with tracking and managing tributes, we have added a non-notify tribute. This will allow for clients to track tributes that do not require any additional notifications, but they still want to be able note that the donation was in Honor or in Memory of a person. Clients can use the non-notify tribute section to populate tribute information without creating tribute. rom a donation record after the donation is posted, the tribute add option will display with the non-notify tribute or the tribute notify sections. We have also added the ability to report on the Non Notify Field from within Custom Reporting.
When using donation imports, added the ability to populate a non-notify tribute to a donation. When using the donation import template: ONLY populate the memorial_name field, leave all other memorial fields blank. Also, updated the memorial_notify_method options to (mail, email).
A new Tribute Permissions for Settings was added with this release. This permission is enabled for the Admin group.
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Brittaney Reep commented
Here's an example of what we see on our end - I have 4 online gifts for the same tribute, and there have been 3 different 'notify' people identified. This is a pretty common occurrence in our office.
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Brittaney Reep commented
I would like to second this idea! We have many instances where a large number of tribute gifts are received and donors identify various individuals they would like notified of the gift. We are unable to link the individual donation to the one to be notified. From a customer service prospective, this is frustrating and we look sloppy when trying to sort out the information (on top of the extra time required to process these gifts).
I'd love to know what people are doing as a work around here and how people are managing situations like this?!