Customizable subject and message for email ticket receipts
We were excited to see that when someone purchases a ticket for an event, that the system sends them the receipt letter we created. The bad news is, it 100% looks like spam because the subject and message are vague and there is an attachment.
The email reads like this (edited for privacy):
----- Forwarded Message -----
From: Licking County Foundation <no-reply@fcsuite.com>
To: "fcptester@emailserver.com" <name1@server.com>
Sent: Monday, February 27, 2023 at 04:33:25 PM EST
Subject: Registration Receipt
Attached is your registration receipt.
I would not open something that looked like this. And our workplace cybersecurity policy also wouldn't even permit us to open it.
We can "warn" guests about this, but that's kind of a way of saying, "So, we're using a ticketing system that doesn't quite allow us to address you so we apologize...but watch for our email!" Not sure that's the message we want our guests and donors to get, you know?
It would be great if there were a way for users to edit the labels for some of these things. The event platform we use via our Website allows this and it works beautifully, and we can change it as needed event to event.
Jennie Dawes
shared this idea
11/1/2023:Added Ticket Receipt Email Subject and Ticket Receipt Email Body to the Details tab on Campaigns. This will allow users to add a customized email message and subject line for ticket purchases. The Ticket Receipt Email Body will be HTML compatible, but no merge fields for this content block.
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Dean Busack
commented
Agreed! We have the ability to customize the content of an online donation email. Why not an online ticket purchase email???