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  1. Please put a delay on the first year follow ups and other required documentation, otherwise, the grantee receives a follow up before a paper letter with terms or a check has arrived. This causes a lot of confusion for the grantee who assumes that both of those have arrived and panic in locating them. It also generates a lot of phone calls and emails regarding these. A month delay would help considerably.

    5 votes

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    0 comments  ·  Follow Ups  ·  Admin →
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  2. When notifying someone of a grant award, we have always referenced the fund name in a check letter. As we move notifications to email, we need to be able to include the Fund Names. In CommunitySuite-integrated processes, the field exists already in the Installment form. It would be great if that field were both shared to other forms and as a merge field for email templates!

    3 votes

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    0 comments  ·  Email  ·  Admin →
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  3. When applicants create their accounts, it would be nice if the organization field provided a drop-down menu of the current organizations already listed in the account holder's account. This would help eliminate duplicate organizations and save the administrator time going through all the organizations and merging duplicates.

    3 votes

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    0 comments  ·  CRM  ·  Admin →
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  4. Just as we can clone rows in tables, I think it would be even more impactful to clone columns. As one use case, we have a table question in a follow-up form that asks for several different outputs (each row being a different output) for each month in a quarter, with each column being a different month. This would have been way easier to build out with a Clone Column feature.

    2 votes

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  5. In trying to build relationships with applicants, it would be very helpful to see their photo on their contact page. Could you make a field for the applicant to upload his/her photo on their contact page?

    1 vote

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    0 comments  ·  Custom Data  ·  Admin →
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  6. Unfortunately, I’ve had a couple of organizations inadvertently fill out the questions on the application after clicking the “Preview” button on the Apply page instead of the “Apply”. This is super confusing and I was wondering if there is a way to “grey out” the fields in the preview version so that they cannot fill out the form. Or have clear warnings at the top or next to the questions. It’s been very time consuming for those thinking they have almost completed the application form only to realize it can’t be saved.

    1 vote

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  7. Hello! In the SLM portal, applicant names for our Universe are only alphabetizable by first name. Please also include the ability to alphabetize the list within the portal by last name.
    Thanks,
    Rachael

    1 vote

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    0 comments  ·  Search  ·  Admin →
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  8. We have 5 identical (or close to it) processes for our grants (2 yr cycle). Each process has a Director and Grant Manager(s) that are unique to it. It would be nice to have that information in the Process Summary. It would also be helpful if those fields were available as merge fields.

    2 votes

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    1 comment  ·  Custom Data  ·  Admin →
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  9. I really need a way to remove an applicant without "abandoning" them or "denying" them. If I deny, they find out they didn't win the award. If I abandon, it goes to their request history, and then they can see it and email with questions. There are times we just need to remove them. An example would be: Our donor's evaluate, and one year there was an applicant in the pool for her son's memorial scholarship, that had bullied the deceased son. She came to us, and we needed to remove that applicant. There are instances where we just need…

    1 vote

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    0 comments  ·  Reviewing  ·  Admin →
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  10. We use Evaluations in GLM for ED Approvals. We then have to save a copy of the ED Approval in a sharepoint file and in CSuite. It would be nice to have a bulk export option in the Evaluations bucket so we can export the ED Approvals all at once.

    9 votes

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    Proposed Idea  ·  0 comments  ·  Batch  ·  Admin →
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  11. It would be very helpful to have functionality built into the Evaluator role that allows each evaluator to download a quick export of all of their scores for each application. The custom columns feature does not allow for enough columns to be added so that all scores can be seen by each evaluator. Currently, Admins have to run reports of all scores and provide these to each individual evaluator so they can see all of their scores in one place.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  12. While processing online donations from the Giving Hub, I'm noticing that the "How do you want to be recognized" field is being misunderstood by many donors. It would be great if the text box verbiage was editable so we could change it to say something like -- "Optional: How do you want your name listed if different from above? (i.e. nickname)"

    1 vote

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  13. I need a denial email to be sent to the applicant when I hit deny on the application. When the application is approved, an email is sent. But I have to go in and send a separate email after I have denied the request. I don't want to deny a request but forget to notify them!

    4 votes

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  14. t would be great if you could see the request history tab when evaluating an LOI, instead of having to navigate to the organization.

    4 votes

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    0 comments  ·  Reviewing  ·  Admin →
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  15. Ex. Total Personnel in Budgets - Total Personnel in Fringe

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. My proposed idea is to create a "Create Document and Attach to Request AND Attach to Email" button next to the current "Create Document and Attach to Request" button. This would perform both actions at the same time. Currently, attaching a document to an email requires manually uploading the document.

    3 votes

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    0 comments  ·  Merge Docs  ·  Admin →
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  17. Stock Gift Adds Incorrect Amount to Principal Balance

    The "initial" value a donor receives for a stock gift is DIFFERENT than the proceeds (also called in CSuite gross amount or net deposit). Please allow a field to enter the principal amount to be recorded for stock gifts.

    For example...

    Initial Value of Gift (receipt for donor) = $100,000
    Gross Amount / Net Deposit - Proceeds to Fund (once the stock is sold) = $95,000
    The fund receiving the stock gift is immediately underwater because $100,000 is recorded to the CSuite principal but the fund balance is $95,000.

    1 vote

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  18. We would love to see the ability to pull the funding history of an organization applying to a new process into a form and/or the reporting tool so that we can easily incorporate that data into our evaluation.

    Ideally we could access the funding data currently available in the "Print Organization Packet" (# of requests granted, total $ granted, total $ paid), but even a simple Funding History - Y/N available in the reporting tool would be amazing so we don't have to do a bunch of manual work to look up each organization or run multiple reports just to…

    1 vote

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  19. We would love to be able to add dates to comments, not just have it be the date we are adding the comment. That way we might be able to sort comments.
    Not to mention copy and pasting emails with information in it.

    4 votes

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    0 comments  ·  Dates  ·  Admin →
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  20. We often have dozens — if not hundreds — of LOIs, approvals, applications, and follow-ups on our dashboard at once. It would be wonderful to have a visual indicator any time a new LOI, application, or follow-up is submitted. For example, let's say I log in at 9am and my dashboard indicates 133 follow-ups in the "Submitted" bucket. I come back to my desk at 10am, refresh the dashboard, and there are now 135 follows-ups in the submitted bucket. "135" now glows with a different color and a "+2" alert. Once I click into my Submitted follow-ups, that alert resets…

    4 votes

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    0 comments  ·  UI/UX  ·  Admin →
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