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  1. Fund Statement Email Body
    Can we tailor the email body to be pulled by division? Currently we have a very generic email sent out since our CF has affiliates underneath us. My thought is to do statements by organization, but then we are having to change the default email that goes out. We are really pushing for email or online statements and this would streamline the process and make it more visibly appealing to donors. Right now our email that goes out seems very generic and spamish.

    1 vote

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    Proposed Idea  ·  0 comments  ·  Fund Statements  ·  Admin →
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  2. Is it possible to hide all closed funds. It's frustrating to accidently click on the closed fund and have to go back again to retype. Staff here complain all the time to me.

    2 votes

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    Proposed Idea  ·  0 comments  ·  Funds  ·  Admin →
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  3. Currently, my Dashboard defaults to a rolling 12 month period. I just want data related to the current financial year. Every time I open the Dashboard, I have to edit the Start/End dates.
    It would be great to have a default setting for this!!

    20 votes

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  4. We have several multiyear grants that are tied to one application. Once we process the first payment, the remaining payments are listed under voucher even though they are not due for a year or two. Can we get a "place hold" button for these multiyear grants so we don't accidently initiate payment?

    2 votes

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  5. 1- Can C Suite help track approvals from multiple fund advisors and automatically put the grant in when enough approvals are received? And also do reminder emails to fund advisors who have not responded with their approval or disproval.

    2 votes

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    Proposed Idea  ·  0 comments  ·  Other  ·  Admin →
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  6. 2- Can C Suite help with signatures on fund agreements or amendments, etc. instead of Docusign. Or at least help track signatures

    1 vote

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    Proposed Idea  ·  1 comment  ·  Other  ·  Admin →
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  7. Change the fund statement notification and email alert to a template which would allow for images (logos). Or add images <img src=""/> or {{img src=""/}} to html options. The current email is very basic despite having html capabilities. It's easy to overlook or mistake for spam. We currently send out an email notification through a third party which allows for image and logos. We would like to utilize the Csuite functionality instead.

    4 votes

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  8. In the new portal, if a fund is marked private (like we do for agency funds that only accept contributions from the agency itself, not the public) it is currently showing up as an option to donate to when she goes to the Giving Hub via her donor advised fund dashboard.

    Example: Jane Doe is a fund advisor on both her family donor advised fund and she's a fund advisor to the Pawsome Animal Clinic agency fund, for which she serves as a volunteer treasurer. Even though “Donate” is not checked in her advisor access options for the Clinic's agency…

    26 votes

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    Proposed Idea  ·  1 comment  ·  Portal  ·  Admin →
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  9. The new advisor donate button (next to the create grant request button) on the portal only allows one-time donations. The only way to set up recurring donations is through the Giving Hub. Please make it so you can also set up recurring donations.

    2 votes

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    Proposed Idea  ·  0 comments  ·  Portal  ·  Admin →
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  10. A local organization does not get mail from us, for reasons that are not known. These missing mailings include checks. We have documented this situation for more than a year. Their profile is now set to Do Not Mail, but an option to Hand Deliver would make it much clearer that all letters need to go by hand.

    3 votes

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  11. It would be beneficial to be able to add the Tax Receipt Template field available in reporting.

    14 votes

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  12. We would like a fund advisor to be able to see when a reoccurring gift has been made to their fund. Currently they can see when the gift comes in but not if is reoccurring. Staff must relay this information. This would be particularly helping for project based funds who may be managing their own pledges outside of our system.

    5 votes

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  13. On the Files tab for Affiliates, the default sort order currently displays the oldest uploaded files first, which is inconsistent with other areas of the portal. To improve usability, newly uploaded documents should appear at the top by default.

    While users can manually adjust the sort order using the arrows, setting the most recent files to display first would save time and create a more seamless experience.

    If you agree, please vote to prioritize this fix!

    16 votes

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    Proposed Idea  ·  2 comments  ·  Portal  ·  Admin →
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  14. When profiles are marked as deceased and linked to a household, the household is being pulled with the deceased information instead of now defaulting to the active individual profile only. This impacts mailing lists for marketing campaigns and grant letters as it now pulls in deceased households.

    There should be an automatic unlinking/adjustment so that we do not have to manually unlink which is the only workaround to solve this issue right now. Ideally, there would be a way to keep the individual linked to the household profile for historical purposes too.

    20 votes

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    Proposed Idea  ·  5 comments  ·  Profiles  ·  Admin →
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  15. To train our Users, we would like for our Admin to be able to assign individual courses in the Learning Center to specific Users.

    10 votes

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    Proposed Idea  ·  1 comment  ·  Other  ·  Admin →
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  16. We receive multiple internal donations from DAF's when Fund Advisors opt to support our work or contribute to our discretionary granting capacity. These types of internal grants are lumped into the dashboard (and reports) as one donor - us. As a result we are unable to use the dashboard to get an accurate count of "our donors." If cards could be added to the dashboard that equals count of internal fund donors, that would be brilliant!

    Every time we try to monitor this metric, we have to export a custom report and run pivot tables, which creates a margin for…

    1 vote

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  17. Could you all add more customization options for colors? I've been able to edit a lot using CSS, but I know that isn't an option for most people. Here are colors that I've manually modified or am working on finding the code to modify to match our branding:

    • Underscore on the current tab in the top menu (Giving Hub and Portal) that lists profile/funds/logout (portal) or funds/campaigns/grant catalog (giving hub)
    • Background color behind login form
    • Selection color for dropdown/fund changer in fund portal (and background color - if you set the background to anything other than white, it affects the…
    19 votes

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    Proposed Idea  ·  0 comments  ·  Portal  ·  Admin →
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  18. Please allow us to filter by Org Role Date in custom reports. Currently, you can only see and filter by the Org Role Date in the Home Profile Designation area. It would be very helpful to filter by Org Role Date in custom profile and donation reports.

    4 votes

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  19. There is currently an option when setting up admin fees to leave it as blank. Since there is an option for No Fee already, is it possible to remove the option to leave it as blank? With No Fee being option, leaving it blank can cause confusion

    1 vote

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  20. For grantees who have recurring issues with mail, how about a Hand Deliver Only option that is right up front on the main grantee profile page? We have an organization that does not get checks in the mail from us on a regular basis. This option would make it clear what the delivery mode is without a need to read or refer to a note.

    3 votes

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