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  1. Ok, we all know red means alert. I have so many applicants who get confused about not being able to submit an LOI, Application, or Follow-up due to being over the character limit. There is no visual cue to direct them. Can that please be changed and save me the time of having to figure out what the problem is, having to increase the character count or explain it one more time?

    14 votes

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  2. Please allow a date to auto format when entering without dashes. For example, entering 080225 will automatically change to 08/02/2025. This happens in CSuite but not in GLM.

    Thank you. TCF

    14 votes

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    0 comments  ·  Dates  ·  Admin →
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  3. When creating a new report data set, it would be nice to have a "select all fields" option in order not to have to select each field.

    14 votes

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    4 comments  ·  Reporting  ·  Admin →
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  4. Hello!

    I understand the logic of the apply page, but it would be ideal if our organization had more control with choosing the order of processes more automatically. We would like our process manager to reflect the order of processes in the Apply page exactly.

    Currently, we have different members working on various processes which affects the date the EQ was created and the order it will appear within the Process, despite how it is listed in the process manager.

    I know a personal solution would be for us to create EQ's in the order we want the processes to…

    14 votes

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    1 comment  ·  Admin →
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  5. It would be helpful to see the amount awarded from the All Open Approvals screen.

    From the Organization Summary page on the Request History tab, is there a way to change the column header "Date" to say "Decision Date", since that is what that column is showing us?

    Finally, it would be helpful if the primary user column were visible on the Organizations page.

    14 votes

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  6. In shared documents. I'd like there to be an option to choose all boxes to be check marked instead of doing them individually. Thank you

    14 votes

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  7. We had a thought that the system should be able to automatically send emails at the approval and denial stages in granting. My thoughts are that we could setup a template that uses merged fields to email applicants whether they are approved or denied. Thoughts?

    14 votes

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    Proposed Idea  ·  5 comments  ·  Email  ·  Admin →
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  8. It is very difficult to locate the organization email history. Could you put the three dots on the organization summary page ? why are 3 dots needed - just put click here for email history. It is very difficult to find. spending too much time looking for it.

    13 votes

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    Proposed Idea  ·  1 comment  ·  Email  ·  Admin →
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  9. This is a placeholder for clients who: (1) want an easier and more secure way of collecting ACH data, other banking details, or other very sensitive data; and (2) Do not expect to process payments through CSuite.

    13 votes

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    1 comment  ·  Payments  ·  Admin →
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  10. As part of our June Monthly Release, we introduced a User Setting that allows you to preview the updated Organization Summary layout in your Sandbox environment. This was added to the Live environment in August.

    This redesigned view consolidates key organizational details into a streamlined format to improve efficiency and usability. It also lays the foundation for future CRM-related enhancements.

    We’d love your input!

    Please use this thread to share any feedback, suggestions, or questions about the new layout:

    Is the information easy to find?
    Are there any workflows that feel smoother or harder?
    Anything missing or unexpected?

    Your feedback…

    13 votes

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    35 comments  ·  UI/UX  ·  Admin →
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    Hi Everyone!

    Thank you for the initial feedback.

    With our August Monthly Release, we just made this viewable in your live environment. Based on your sandbox feedbac,k we have made a couple of updates:

    -Sort order of cards: primary contact in top right and then alpha A-Z, comments, and documents showing newest to oldest left to right.

    -Table vs Card view on contacts, documents, and comments, you can change the view to either card or table view.

    Foundation Status:

    There is a full charity check to view all information. We are continuing to update this view and will highlight the organization more prominently in the coming releases.

  11. Would like to be able to copy real application data to Sandbox for testing rather than having to recreate application data in Sandbox. Implementing a new rubric for evaluating and spent a bit of time entering application data to test new rubric. Thanks!

    13 votes

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  12. Create a "group by student" button similar to the one for evaluators that allows administrators to group by student in the dashboard buckets.

    13 votes

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  13. It would be helpful to allow applicants to add rows/columns to tables in the event they need more space than we have built out. The function would need to be made so that the admin could lock rows and columns if needed so that the applicant cannot add fields outside of summary rows, for example.

    13 votes

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  14. Clients want to know when a LOI or Application form was first created. This field is available to select in Search Requests & Decisions but is not available to select when generating a quick export, nor is it a field available in reporting). Clients have no way of reporting on this date.

    13 votes

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  15. It would be really useful if the Copy Previous Answers function worked for all requests under an Organizational profile instead of just the specific User profile. This would be helpful for some of our organizations who experience high turnover or for folks who are applying when other colleagues are on leave.

    13 votes

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  16. Seeing the due date instead of the actual payment date leads everyone to believe that was when the payment was made, especially since there is nothing that explains that date. In most cases, it is not and, unless they drill down to find the actual payment date, they assume that it is.

    13 votes

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  17. It would be super helpful to have a button that would take you to either the organization's email history or the contact email history on the new applicant dashboard. Right now there is no button that takes you there, so you have to go into a request, go to contact info, and pull the email history from there.

    12 votes

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  18. Can we default reports to export without formatting? The grey seems unnecessary. It would also be great if emails through the system weren't grey either. Thanks!

    12 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. since our deadlines have dates AND times, a time stamp should be included on the application when it is submitted.

    12 votes

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    Proposed Idea  ·  0 comments  ·  Dates  ·  Admin →
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  20. Would be awesome if we could have nonprofit comments in GLM synced to the nonprofit profiles in C-Suite so my team and I are always on the same page. Thanks!

    12 votes

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