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Grant award letter
Adding a field for the check number in the grant award letter Templates.
Due to the high volume of grants processed weekly, it’s very important to ensure timely donor recognition and to streamline the process for recipient organizations. Currently, it can take up to 10 days between the award letter email and the arrival of the check via USPS. This delay makes it difficult for organizations to connect the award letter with the check when it arrives.
Additionally, we’ve received multiple requests from grantee organizations particularly in cases where checks from the same donor are issued in the same amount. Including the check number in the award letter would significantly reduce confusion.
Our auditors have also recommended implementing this step to improve tracking and reporting accuracy.Adding a field for the check number in the grant award letter Templates.
Due to the high volume of grants processed weekly, it’s very important to ensure timely donor recognition and to streamline the process for recipient organizations. Currently, it can take up to 10 days between the award letter email and the arrival of the check via USPS. This delay makes it difficult for organizations to connect the award letter with the check when it arrives.
Additionally, we’ve received multiple requests from grantee organizations particularly in cases where checks from the same donor are issued in the same amount.…11 votes -
Additional payment types when creating a batch of checks
Similar to where you can check a box to include blank default payment types to populate when you create a batch of checks add an option where you can select alternative payment types.
Currently if you want to pay with a check for something that is typically electronic or ACH you have to change the default payment in order to create a check and then remember to change it back.4 votes -
llynch@cfok.org
Change the fund statement notification and email alert to a template which would allow for images (logos). Or add images <img src=""/> or {{img src=""/}} to html options. The current email is very basic despite having html capabilities. It's easy to overlook or mistake for spam. We currently send out an email notification through a third party which allows for image and logos. We would like to utilize the Csuite functionality instead.
5 votes -
Require Two-Factor Authentication Option
Allow the option to require two-factor authentication for Fund Advisors in the portal. Currently we can only advise they enable this feature but would like the toggle option to require it as an added security measure.
5 votes -
crm
When running an opportunities report or viewing opportunities, it would be beneficial to be able to filter the opportunities by stage. Viewing and reporting by stage can facilitate progress updates and help identify categories/levels of donor engagement when used for moves management.
5 votes -
aallieri@cfpbmc.org
When the nonprofit designation is activated on a profile, or any designation, add that action to the profile's LOG so it can be captured and reported on.
7 votes -
Bio field on primary profile page
We'd like to see a field on the main page of the donor profile that allows us to enter donor biographies (2-3 sentences), we'd like it to be a field that will pull into reports. This is a feature Blackbaud offers and is so nice when pulling a donor report for staff, board, and volunteers to prepare them for donor engagement.
20 votes -
aallieri@cfpbmc.org
Show closed funds, with an indicator, on the Fund Advisor Portal so fund holders can continue to see the funds history. We have had this request from a few of our fund holders.
6 votes -
Option to rename "login" button for Portal
Please add the option to rename the "login" button for the Portal when accessing from the Giving Hub.
When a fund advisor is logged in to the Portal and navigates to the Giving Hub through the "Donate" tab, it may appear as though they have been logged out since the button to return to the Portal says "Login." Being able to change the name of this tab would allow fund advisors to easily see where to click to get back to the Portal.
35 votes -
is there a way to change the name of the button in event registration from ticket to registration
Provide the option to change the name of the button in event registration from ticket to something else in order to customize for organizations. Example we do not use the language of ticket but reservation since we do not physically provide tickets for an event.
2 votes -
Fund Advisor Portal: Total Grant Distributions in Calendar Year
We've had several fundholders reach out and ask to see a summary of their total grantmaking for the calendar year at the top of the portal screen. This would be a summary amount similar to current balance and amount available for grantmaking that would be easily viewable on the fund summary page.
13 votes -
campaign budget
Since we are able to run income statements for Campaigns, it would be nice to create a budget as well. We hold events and use this option and each event usually has their own budget. - I know you archived but this is extremely IMPORTANT.
14 votes -
Proposed: Financial Advisor Portal
Concept Overview: A third portal type (or a distinct configuration mode) that mirrors the affiliate portal's grouping functionality but is purpose-built for the financial advisor relationship.
Key Features: Fund Grouping
The financial advisor should be able to organize their clients' funds into logical groupings — by household, family name, client tier, or advisory team. This mirrors the affiliate portal's grouping capability without co-opting the affiliate record type.Separate Record Type: Rather than using the Affiliate record, CommunitySuite would introduce a Financial Advisor record (or profile type) in the CRM/contact layer. This keeps the data model clean:
- Affiliates = supporting organizations with a formal organizational relationship to the foundation
- Financial Advisors = professional intermediaries managing funds on behalf of donor clients
Portal Access Scope: The financial advisor portal would display:
- All funds linked to that advisor (across households/clients)
- Grouping by household or client name
- Fund balances, grant history, and giving history per group
- Grant recommendation capability (same as the fund advisor portal today)
- Optionally: contribution/gift entry on behalf of clients
What It Would NOT Do:
- It would not create or modify the Affiliate/Supporting Org record
- It would not surface affiliate-specific workflows (e.g., supporting org grantmaking, affiliate fund pools)
- The two portals remain independent — a fund can have both an affiliate relationship and a financial advisor without conflict
How It Could Be Configured: A possible setup flow in CommunitySuite would look something like:
- Create a Financial Advisor profile on a contact record (similar to how an affiliate is created on an org record today)
- Link funds to the financial advisor — either directly on the fund record or via a "Financial Advisor" relationship field
- Define groupings — advisor can be given the ability to label/group their funds in the portal, or staff can pre-assign groupings (e.g., by household)
- Send portal invitation — a dedicated portal URL or login type that renders the financial advisor view, not the fund advisor or affiliate view
Why This Matters: The affiliate portal's grouping feature is essentially being "borrowed" today by foundations that want to give financial advisors a multi-fund view. The problem is that it:
- Pollutes the affiliate/supporting org record with non-org contacts
- Creates reporting noise (financial advisors showing up in affiliate reports)
- Conflates two very different relationship types
A dedicated financial advisor portal solves the relationship integrity problem while delivering the grouped, multi-fund experience that financial advisors actually need.
Posted on behalf of Community Foundation of the Ozarks
Concept Overview: A third portal type (or a distinct configuration mode) that mirrors the affiliate portal's grouping functionality but is purpose-built for the financial advisor relationship.
Key Features: Fund Grouping
The financial advisor should be able to organize their clients' funds into logical groupings — by household, family name, client tier, or advisory team. This mirrors the affiliate portal's grouping capability without co-opting the affiliate record type.Separate Record Type: Rather than using the Affiliate record, CommunitySuite would introduce a Financial Advisor record (or profile type) in the CRM/contact layer. This keeps the data model clean:
- Affiliates = supporting organizations…
2 votes -
Allow grant requests to be submitted when a fund's available cash balance is insufficient
Problem and use case:
Some DAF foundations/organizations operate in a model where grant requests are submitted before funds are transferred into the fund. The vetting, due diligence, and approval process must happen first, and the donor does not send money until after the grant has been approved. As a result, the fund will almost always carry an insufficient cash balance at the time a request is submitted.
Currently, the portal blocks fund advisors from submitting a grant request that exceeds their available cash balance. For organizations that follow this workflow, this restriction makes the grant request feature unusable, forcing them to manage requests outside the system entirely (via email, phone, or third-party forms). This creates inconsistency for donors and an additional administrative burden for staff.
Proposed solution:
Add a setting at the fund level that allows administrators to override or disable the available cash balance requirement for grant request submission in the Portal. This would allow donors to submit requests through the Portal regardless of current balance, while the foundation/organization retains full control over which funds have this capability enabled.
Expected impact:
This would unblock a meaningful segment of DAF/foundation clients from using the grant request workflow end-to-end within the portal, reducing reliance on offline processes and improving the donor experience.
Problem and use case:
Some DAF foundations/organizations operate in a model where grant requests are submitted before funds are transferred into the fund. The vetting, due diligence, and approval process must happen first, and the donor does not send money until after the grant has been approved. As a result, the fund will almost always carry an insufficient cash balance at the time a request is submitted.
Currently, the portal blocks fund advisors from submitting a grant request that exceeds their available cash balance. For organizations that follow this workflow, this restriction makes the grant request feature unusable, forcing them…
1 vote -
Internal Grants Display Differently Between Portal List and Export
When you look at the Grants within the portal, the grantee column shows the name of the fund to which an internal grant was made. When you export this same data the csv file shows the grantee name as the name of your foundation, which is causing confusion for advisors who are comparing the two. Is it possible to have the grantee be the fund name in the export as well? It would be also be great to be able to customize the fields that are included in the export beyond the default selections.
2 votes -
Add the 'Log' Menu item to every screen that has data on it.
Many screens have the 'Log' menu item, but not all of them. For example, Fund fee type has a 'log' button to see who edited it, but Admin Fee types does not. But if you go into "Logs" and add a few filters, you can create a filter that approximated what the 'log' button would have done for that screen.
It would be best if all screens that had any sort of editable data on it had a 'log' button on it that would create a filtered log list for that item.
26 votes -
Show what tax receipt template will be pulled on the donation record (to match the recent enhancement to grants)
Show what tax receipt template will be pulled when I am on the donation record (to match the recent enhancement to grants)
14 votes -
Tax receipt
When I uploaded a new default tax receipt template, I see that it is applied to all past donations. For example, a tax receipt that was sent on 4/9/25 does not preserve the actual tax receipt that was sent - what is preserved is the date and time stamp, and when I click "tax receipt" next to the printer icon, what is created is a tax receipt using the most recent default template. Would it be possible to also save the tax receipt that was sent at the date/time of the time stamp?
4 votes -
Historical Donations - Editing the Donation Comment
The Donation Comment for historical donations needs to be editable just like any other closed donation. There is an [edit] link beside it, but it takes you to a 404-error page when you click it.
19 votes -
Hold tribute emails for review
Recently a donor opened a new fund in honor of someone's 90th birthday. They asked that we hold notifying the honoree until after their birthday so it would be a surprise about the new fund.
Unfortunately there wasn't a way to stop a donor from automatically sending the email. I would like an option to edit/approve these email messages rather than them automatically sending.
7 votes
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