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1476 results found
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Multi-fund donation - Payment Date
When entering a donation and using the multi-fund feature, a payment is automatically created. The payment date is defaulting to today's date - it is not pulling the date used when entering the donation. Unfortunately there is no way to adjust the payment date after the fact. This used to not be the case and something has changed.
4 votes -
USPS Address Validation - Spell out city name
When validating addresses in CSuite with the USPS validation, please spell out the entire city name as preferred by the post office (see screenshot below) instead of abbreviating city names that are 13 or more characters.
18 votes -
password
Many of our donors or grantees with access to the portal are having trouble setting (or resetting) a password because there is no guidance on the login page for what their passwords must contain, i.e. minimum characters, special characters, etc. I asked support if we could add info on the login page but they said, currently, there is no ability to do this. Please vote and thanks for considering!
6 votes -
Email Notification to Voucher Recipient When Voucher is Posted
We would like the ability to automatically send an email notification to the recipient of a payment when a voucher is posted/processed in CommunitySuite.
Currently, there is no built-in way to notify the recipient that a payment has been initiated or processed. This creates additional manual work for staff to communicate payment status and can lead to confusion or follow-up inquiries from recipients.
Use Case:
When a voucher is processed for a grant or payment, an automated email could be triggered to notify the recipient, including relevant details such as:
-Payment amount
-Fund or purpose
-Expected timing (if applicable)Benefit:
This would improve communication with recipients, reduce manual outreach, and create a more streamlined and transparent payment experience.We would like the ability to automatically send an email notification to the recipient of a payment when a voucher is posted/processed in CommunitySuite.
Currently, there is no built-in way to notify the recipient that a payment has been initiated or processed. This creates additional manual work for staff to communicate payment status and can lead to confusion or follow-up inquiries from recipients.
Use Case:
When a voucher is processed for a grant or payment, an automated email could be triggered to notify the recipient, including relevant details such as:
-Payment amount
-Fund or purpose
-Expected timing (if applicable)Benefit:…
3 votes -
Add delivery method to tax receipt template logic
Right now, it is not possible to set one tax receipt template to be used when printing letters and a different template to be used when sending email tax receipts. Our organization needs the email tax receipt template to be formatted differently than the print template, and there is no way to change which template CSuite will use without changing the default template every time we send receipts.
2 votes -
Fund Relationship Fields
Be able to pull other profile fund relationships on to the fund statement. For example, be able to put successor advisor name and contact information so that the fund advisor can confirm that information annually.
5 votes -
Timestamps on Opportunity Stages
We would like the ability to report on how long an opportunity is in a stage. This will help with understanding if changes need to be made to the process or the cutlivation/stewardship plan.
5 votes -
Toggle off closed accounts in bank reconcile
I would like to be able to toggle off the closed accounts in the bank reconciliation page. I see the sense in being able to see them sometimes, but I think the reconciliation page will become cluttered over time.
51 votes -
UX Update Request: Minimize Left Hand Menu
When working on a smaller screen or with multiple windows open, the ability to minimize/collapse the left-hand menu in CommunitySuite would free up more screen space for in-system tasks and workflows.
3 votes -
Be able to change the time that we send auto email to staff from reports
It is great to auto-send the reports to staff emails and be able to schedule the day those emails go out. It would be helpful to also be able to schedule the time that those emails go out rather than just overnight.
3 votes -
donation type on donor profile
Would like to see the donation type (cash, securities, etc.) displayed on a donor's profile detail/summary.
14 votes -
Email History: Display Attached files (non-system generated)
My understanding is that on the Email History on a Profile, it will only display the file that was attached if it's system-generated.
It would be useful to display the attached file for emails sent MANUALLY through CSuite, too.
9 votes -
URL, QR Code export for Giving Hub via custom reporting
The links and QR codes for the giving hub are available on each fund. However, exporting a full list is not available. This is a request to create an easy export or custom reporting field to get these out of the system in bulk more easily.
Additionally, please include the affiliate funds/affiliate giving hub funds when building this out.
8 votes -
Column Spacing for Fund Statement List on Portal
On the Fund Statement page of the new fund advisor portal, the list has 3 columns -- Description, Date, and View. The Date column is much wider in the full page view and the description is too tight. Is it possible to better space those columns so that it fits better the width of the information in the column?
40 votes -
donation import file
Add the fields below to the donation import file so they can be populated during import, reducing the amount of manual work required after a profile is created:
Salutation
Mailing Label
Recognition Name
Address Type
6 votes -
Alumni updates in the Portal
It would be great if a profile could update their alumni information in the portal...programs,degrees, activites, etc.
2 votes -
Opportunity Tasks
There seems to be an inconsistency in how we can populate Tasks. If you create a task when you create an opportunity, you get far fewer fields than if you add a task separately.
The available fields from Create Opportunity specific to Tasks are: Task Type, Description, and Due/Reminder Date. The available fields from the left-side menu of the opportunity "Add Opp Task" is Assign to, Send Calendar Invite, Task Type, Description, Due/Reminder Date, and Recurring interval.
I would like this to be consistent across the areas where tasks can be added.
11 votes -
Portal: Display donor mailing label or recognition name instead of name
Options for how fund advisors see donor info -- When displaying donor info to a fund advisor in the portal, we should have options for how the name is displayed. In many cases, it would be great to have the Mailing Label field (e.g. J. Jackson Smith) or Recognition Name field (e.g. Jack Smith) showing instead of the Name field (e.g. Smith, Jonathan Jackson).
66 votes -
Add "planned giver" and "prospect" designations
We would like to add two designation types to the existing options: Planned Giving/Gift/Giver (whatever makes more sense) and Prospect. We currently use a Profile Type, but it hides that under the Relationships tab. It would be helpful to see they have a planned giving commitment at the native profile level, just as easily as whether a profile is a Donor. We also anticipate this will give us other ways to run reports and dashboard data not currently available.
4 votes -
CSuite Interface Contrast
While the updates to the menu and profile layouts for CSuite are exciting, it is really hard to look at now. I am in my thirties and I have a hard time reading the screen. Is there a possibility of making the CSuite page more UI-friendly? It's just so hard to look at and I use CSuite for like 80% of the day. I don't want my eye sight to fade away this early in my life.
11 votes
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